Frequently Asked Questions

Every item offered by The Deal Suite is certified authentic. Our sourcing partner typically uses one or more third-party services, including Entrupy, CheckCheck, RealAuthentication, or LegitGrails. The service used varies by item. Read our Authenticity Promise for more information.

Our pieces are backed by a 100% money-back authenticity guarantee. If you have an authenticity concern, email askthestyleexec@gmail.com with your order number and the details so we can review it with you.

Yes. Every item from The Deal Suite comes with a Certificate of Authenticity (COA), included in the listed price. No separate certificate purchase or add-on is required.

No. Your Certificate of Authenticity is already included with your item at no additional charge.

The Deal Suite is an independent resale retailer. We are not affiliated with, sponsored by, or endorsed by the featured brands. Names and trademarks belong to their respective owners.

Condition varies from piece to piece. Read the individual description and look through the full photo gallery for wear, measurements, and other details. An item is only described as new or unused when its listing says so.

Check the listing’s included-items details. Original packaging, cards, straps, and other extras vary by piece and are included only when stated in the description. Styling props are not included unless specifically listed.

We’re a small business that loves our customers, and we want you to truly love your item. If you’d like a closer look before purchasing, please contact us to request a detailed video walkthrough of the item, including its condition and any details you’d like to see. We’re happy to help you shop with confidence! Use our contact page or email askthestyleexec@gmail.com with the product name or link.

Many pieces in our current selection have just one available. Another item in the same style may differ in condition, color, or included accessories. Join our email list to hear about new arrivals.

Send your preferred designer, style, color, and budget to askthestyleexec@gmail.com. We can discuss your request and whether we can help; availability and pricing must be confirmed before any sourcing arrangement.

All sales are final. Please review all product descriptions, condition details, photographs, and our return and refund policy before purchasing. We do not accept returns or exchanges for change of mind. If your order arrives damaged, incorrect, or materially different from its description, please contact us through our contact page so we can review the issue. Please contact us for authorization and shipping instructions before sending an item. Our existing 100% money-back authenticity guarantee continues to apply.

The payment methods currently enabled for your order will appear at checkout. Only select a payment option shown there; contact us if you have a question before completing your purchase.

Email askthestyleexec@gmail.com as soon as possible with your order number and the change you need. We will check the order’s status and let you know what is possible. A request does not confirm that a change or cancellation has been made.

Contact us through our contact page or email askthestyleexec@gmail.com with your order number, a description of the issue, and clear photos when relevant. We record and document each item’s condition during packing before shipment. We recommend recording your unboxing, starting with the unopened package, and keeping the packaging until you have inspected your item. Photos of the packaging and any issue are also helpful. An unboxing video is recommended, but is not required to report an issue or have your concern reviewed. Please contact us for authorization and shipping instructions before sending an item.

We currently ship within the United States only.

Please allow 2–3 business days for us to prepare your order before it ships. Carrier transit time is additional and varies by destination and shipping service.

We charge a flat $15 shipping fee per order within the United States. All shipping is insured and requires a signature at delivery, so please arrange for someone to be available to sign. Review your total and our shipping policy before paying. All sales are final; please review our return and refund policy before purchasing. Delivery estimates are not guaranteed.

Use the tracking link provided with your shipment details, when available. If you cannot find it or need help understanding an update, email us with your order number.

Check the delivery address, nearby delivery areas, and with anyone who may have accepted the package. Contact the carrier about the delivery scan and email us your order number so we can help investigate.

Use the email signup at the bottom of our website to receive new-arrival updates and store news. If an email does not appear, check your spam or promotions folder.

We are building out our selection of handbags, clothing, shoes, and accessories. An empty collection means there are no items currently listed in that category. Check back as new pieces are added.

Email askthestyleexec@gmail.com. For an existing order, include the order number. For a product question, include the item name or link.